Privacy Policy
Privacy Statement
Sarah Steels is committed to protecting your privacy and handling your personal
information responsibly. This Privacy Policy explains how your personal information
is collected, used, stored, and protected when you visit this website or my services.
By providing your personal information, you can be confident that it will only be used
in accordance with this Privacy Policy.
This policy may be updated from time to time to reflect changes in legislation or
business practices. Please check this page periodically to ensure you are familiar
with the latest version.
Information I May Collect
I may collect the following information:
Your name.
Contact details, including your email address and telephone number.
Demographic information such as your postcode, interests, and preferences.
Information relevant to enquiries, appointments, customer feedback, surveys,
or promotional offers.
Any additional information you choose to provide through contact forms or
correspondence.
How We Use Your Information
The information you provide helps me understand your needs and deliver the best
possible service. I may use your information to:
Maintain accurate client records.
Respond to enquiries and manage appointments.
Improve services and website.
Send occasional emails about services, news, special offers, or events where
you have given your consent to receive marketing communications.
Contact you for feedback or market research.
Personalise your experience when using our website.
We will only process your personal information where we have a lawful basis for
doing so.
Keeping Your Information Secure
Sarah Steels takes appropriate technical and organisational measures to protect
your personal information against unauthorised access, disclosure, loss, misuse, or
alteration.
Although every reasonable effort is made to safeguard your data, no method of
electronic transmission or storage can be guaranteed to be completely secure.
Cookies
My website uses cookies to improve your browsing experience and to help us
understand how visitors use the site.
Cookies are small files stored on your device that enable the website to recognise
your preferences and gather anonymous website usage statistics.
I use cookies to:
Analyse website traffic.Improve website performance.
Enhance your browsing experience.
You can choose to accept or decline cookies through your browser settings. Please
note that disabling cookies may affect some website functionality.
External Websites
Our website may include links to external websites for your convenience.
Once you leave our website, I cannot be responsible for the privacy practices or
content of those external sites. I recommend reviewing their individual privacy
policies before providing any personal information.
Your Personal Information
You have control over how your personal information is used.
You may choose not to receive marketing communications by selecting the
appropriate option on any forms you complete or by contacting us directly.
If you have previously agreed to receive marketing information, you can withdraw
your consent at any time by emailing us at:
sarah@positivewaveshypnotherapy.uk
Sarah Steels will never sell, rent, or distribute your personal information to third
parties unless:
You have given your permission.
We are legally required to do so.
Where you have expressly agreed, I may occasionally send you information about
carefully selected third-party services that may be of interest.
Accessing Your Information
You have the right to request a copy of the personal information we hold about you,
request corrections to inaccurate information, or ask for your data to be deleted
where appropriate.
If you wish to exercise any of these rights, please contact:
Sarah Steels
Email: sarah@positivewaveshypnotherapy.uk
Requests will be handled in accordance with applicable UK data protection
legislation.
Online Sessions
Sarah Steels may provide therapy sessions using secure online platforms such as
Zoom, Microsoft Teams, WhatsApp, or similar communication services.
While every reasonable effort is made to use secure and reputable platforms, online
communication carries inherent security risks that are outside our direct control. By
choosing to participate in online sessions, you acknowledge and accept that there is
a small risk of unauthorised access or data breaches associated with internet-based
communication.
Sarah Steels will always take reasonable steps to protect your confidentiality and
minimise these risks.
Contact
If you have any questions about this Privacy Policy or how your personal information
is handled, please contact Sarah Steels using the contact details provided on this
website.